Wine Club FAQS:

When are wine clubs available for pick-up? Wine clubs are automatically billed and ready for pick-up during regular business hours on the 15th of every month. If the 15th is a Monday or another day the shop is closed, the wine clubs will be available for pick-up the following business day.

How can I make a change to my wine club? You can make changes at any time by sending us an email. Requests must be received by the 5th of the calendar month to avoid being auto-renewed for that month.

Help! I can't pick up my wine club right away. No problem. Your club is here when you're available; it would be helpful if you pick it up within the month. We're a small store with limited storage space. We do offer local delivery for $7 if you need it.

STORE Membership FAQS:

Who can I share my annual store membership with? Annual store memberships are for two people. Share it with your mom, neighbor, spouse, or brother. Just ensure you provide us with the name of the second person you share the membership with.

Store Memberships are on annual auto renewal - what’s up with that? We have made an administrative change to ensure a more seamless membership program and view it as a subscription to exclusive benefits. You no longer lose access to all the fantastic perks! You will receive an email seven days before renewal reminding you of the upcoming charge.

I understand that memberships are on auto-renew. Does this apply to the gift membership I purchased? No, gift memberships are not auto-renewed. We know the store membership is the gift that keeps on giving, but that doesn't mean we assume that is what you meant to do. The gift recipient receives a reminder when their year is nearing completion and to continue.

How can I make a change to my store membership? When you receive your email for your auto-renewal charge seven days in advance, please reach out and indicate whether you need to suspend your membership moving forward. Anfora must receive change requests before your next annual renewal, so it will not be auto-renewed.

Shipping & Delivery FAQ:

Do you ship? We ship within IL and can also ship to Washington DC, Alaska, & Florida. Why so limited? Liquor-control laws are state-based.

If you can ship to me, how will I receive my shipment? Shipping is done via FedEx 2 day. Orders placed Monday - Wednesday by 2 p.m. will be shipped on Wednesday. Orders received after 2 p.m. on Wednesday will be shipped the following Monday. This ensures packages are not left in a FedEx warehouse over the weekend. 

Someone 21+ will need to accept and sign for the delivery. You, the buyer, are solely responsible for the shipment of alcohol and responsible for any loss or damage to goods once they have left our premises. By placing an order on this site, you authorize Anfora Wine Merchants to act on your behalf to engage FedEx to deliver your order to you and recognize that Anfora Wine Merchants is not liable for the condition of your wines upon delivery.

Do you offer local delivery? Yes, we deliver for a $7 fee throughout Oak Park, Forest Park, and River Forest. If you select delivery at checkout we will contact you by phone to determine a delivery window. Someone 21+ will need to accept and sign for the delivery. If someone 21+ is not present, the wines will be returned to Anfora Wine Merchants for customer pick-up. Delivery fees will not be refunded.

Return Policy FAQ:

Can I return a bottle, even if I opened it? All sales are final. Anfora only accepts returned defective bottles within 30 days of purchase. If you think your bottle is defective, please bring your receipt (or form of electronic payment) and the defective bottle to the store to be checked out and replaced, if applicable. If defective, Anfora will replace the same item or provide you with a store credit.

Why do you only offer store credit? We cannot refund your original form of payment because we are charged credit card processing fees on both sides of the transaction. Store credit never expires!

Help! I signed up for a tasting event/class and cannot attend it. Can I get a refund? We understand that things come up. Cancellations received by phone or email five days or more before the tasting event/class can receive a credit of the same value to a future class and must be used within six months. Cancellation requests that are received with less than five days' notice and no-shows forfeit their tickets. Tickets are transferable, so share them with someone you love.